Description

SUMMARY:
The Customer Returns Clerk is responsible for unpacking, evaluating, and issuing credit for customer returned product. Other task and responsibilities may be assigned.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Level One Customer Returns Clerk:
• Sort, clean, relabel, repackage customer returned product for return to stock.
• Organize work and storage areas for efficient workflow (5S)
Level Two Customer Returns Clerk:
• Successfully perform all responsibilities of a level one customer returns clerk, plus one year experience; OR:
• Become fully cross trained in another manufacturing department. Note: there must be a need in the other department before full cross training will be authorized.

Level Three Customer Return Clerk:
• Successfully perform all functions of level two customer returns clerk plus ALL of the following:
• Unpack customer returns and verify contents against return authorization (adjust if necessary)
• Inspect produce and determine disposition for credit and routing (scrap, warehouse, showroom).
• Issue credit and process material transfer of product (MTF).
• Become fully cross trained in another manufacturing department.

Level Four Customer Returns Clerk:
• Successfully perform all functions of level three customer returns clerk plus ALL of the following:
• Ability to conduct training and document training of new employees (Train the trainer certification required).
• Ability to evaluate returns at a higher level (identify counterfeit products)
• Assist in investigations of quality issues.

COMPETENCIES (Applies to all levels):
To perform the job successfully, an individual should demonstrate the following competencies: Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Supports organization's goals and values. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

SKILLS / QUALIFICATIONS (Applies to all levels)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION & EXPERIENCE (Applies to all levels):
High School Diploma.

LANGUAGE ABILITY (Applies to all levels):
Ability to read and write basic English. Spanish knowledge a plus.

MATH ABILITY (Applies to all levels):
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY (Applies to all levels):
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS (Applies to levels three and four):
Ability to perform basic data entry, basic functions of Enterprise 1 (JDE) and SCALE warehouse management system, basic functions of Excel and Word.

CERTIFICATES AND LICENSES (Applies to all levels):
None required.

SUPERVISORY RESPONSIBILITIES (Applies to all levels):
• No supervisory responsibility.

WORK ENVIRONMNET (Applies to all levels):
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasional exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate.
• The temperature in the work environment may be cool in the winter and warm in the summer.

PHYSICAL DEMANDS (Applies to all levels):
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel.
• The employee is frequently required to walk to reach with hands and arms
• The employee is occasionally required to sit and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required for this job include close vision, depth perception, and ability to adjust focus.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel. The above duties are subject to change and shall not be construed as a promise or contract of employment or of any specific duties.